FAQ
Shipment
How much is the shipping cost?
Free shipping all products to the US. Delivery is not supported in Hawaii and Alaska in the United States. Delivery time to other states in the United States is approximately 3~4 business days.
Free shipping all products to most European countries,Delivery time is approximately 3~7 business days.
| Shipping Fee | Country | Shipping Time |
| Free | United Kingdom, Belgiumļ¼Luxembourgļ¼Slovakiaļ¼Czechļ¼Hungaryļ¼Austriaļ¼Netherlandļ¼Denmarkļ¼Franceļ¼Irelandļ¼Italyļ¼Polandļ¼Sloveniaļ¼Spainļ¼Finlandļ¼Latviaļ¼Lithuaniaļ¼Swedenļ¼Bulgariaļ¼Estoniaļ¼Greeceļ¼Monacoļ¼Portugalļ¼Romania ļ¼Croatiaļ¼Germany | Ā 3-7 Days |
What shipping carriers do you use?
We ship through trusted carriers such as DHL, UPS, FedEx, USPS, and other reliable express services to ensure timely delivery.
How long will my order take to ship?
After payment, orders are generally processed and shipped within 1-2 business days. Delivery is expected within 3-7 business days. Delays may occur during holidays or weekends, and items may arrive in separate packages based on availability.
How can I check my order status?
To track your order, scroll down to the bottom of our website and click on 'HELP CENTER'. Then, select 'TRACK YOUR ORDER', where you can enter your order number and email address to get real-time updates on your order's status. If you need further assistance, feel free to contact our support team.
Product
How do I receive a free gift?
Simply purchase any of our strollers, and youāll receive a free gift. The gift varies depending on the stroller series you choose. You can check out the available gifts in the GIFT section on our homepage for more details on what comes with each product series.
Is the product certified for quality and safety?
Yes, our strollers have passed rigorous EQO and CNAS testing for stability and durability. They are also certified by the Intellectual Property Office and protected by EU Intellectual Property laws, ensuring the originality and legality of our designs. These certifications affirm the quality and safety of our products.
How can I fold the Stroller
Folding your stroller is quick and easy with these simple steps:
1. Unlock the Fold Mechanism: Locate the folding latch or button, usually found on the handlebar or near the stroller frame.
2. Lift the Handlebar: Gently pull or push the handlebar to unlock the strollerās folding mechanism.
3. Collapse the Stroller: Push or pull the stroller inwards to fold it down. Most strollers fold compactly for easy storage.
4. Secure the Stroller: Some models have a latch or strap to keep the stroller folded for convenience.
To unfold, simply reverse the steps, ensuring the stroller locks securely into place before use.
How should I clean my stroller?
Our stroller is crafted with premium, dirt-repellent, and breathable fabric. To clean, just use a damp cloth with a gentle cleaner to wipe down the surfaces. For extra ease, we also offer a machine-washable seat cushion as part of your gift, making maintenance even simpler!
Refund/renturn
Whatās your refund/return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your return is accepted, weāll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Make a return within 14 days of receiving the package.Please check theĀ refund policy for details
What are the return requirements?
To ensure your item is eligible for return, it must be in the same condition as when you received itāunused, unworn, with all original tags still attached, and in the original packaging. Additionally, you will need to provide the receipt or proof of purchase. Please note, any items that donāt meet these requirements may not be accepted for return.
When will I receive my refund?
Once weāve received and inspected your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card provider to process and post the refund.